A ticketing system is the most widely used channel of communication that hosting providers offer to their clients. It is typically part of the billing account and is the very best way to tackle a problem that takes some time to investigate or that needs to be forwarded to a sysadmin. In this way, all responses contributed by either side will be stored in the exact same location in the event that somebody else wants to work on the problem in question and the info already exchanged in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it’s not integrated into the hosting Control Panel, so you’ll need to log in and out of at least two accounts to execute a certain procedure or to touch base with the company’s help desk staff. In case you would like to manage several domains and each one of them is hosted in a separate account, you’ll need to use an even larger number of accounts simultaneously. Plus, it can take a significant length of time for the provider to answer your tickets.

Integrated Ticketing System in Website Hosting

With a website hosting from us, you will never have to log out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire online presence. You can swiftly access any trouble ticket while browsing your files or tweaking various account settings. The ticketing system is being closely monitored 24x7x365 by our customer support staff members and the ticket response time is maximum 60 minutes, but it rarely takes more than 20 minutes to receive support. In stark contrast to other providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you wish and request info with regard to any billing or technical problem. In addition, you can read a number of informational articles, which will help you fix the most commonly experienced predicaments on your own.

Integrated Ticketing System in Semi-dedicated Servers

We deem it far more convenient to manage everything in one single place, which is the reason why we have integrated a support ticket system into the custom-developed Hepsia Control Panel, which is offered with each semi-dedicated server package. This will permit you to manage the communication with our customer support staff along with your web space, which means that you won’t have to remember one more log-on name for a different admin interface. You will be able to submit a new ticket or to track down the status of an old one with no more than a few clicks while you are browsing the files within your account. Plus, you can go through older tickets using an intelligent search filter or check applicable help articles, which offer solutions to common complications. The inbuilt trouble ticket system is closely monitored 24x7x365 with the maximum ticket response time being only 1 hour, so there’ll always be somebody to help you out.