You'll find lots of website hosting companies on the market today, yet many of them are resellers who have minimal resources, particularly in terms of support. A good way to distinguish them is the option to get in touch with the company over the phone. The level of support that you'll have via this channel of communication will vary depending on the service provider - some offer expert phone support, others offer basic and customer support only since some issues are more time-consuming and it would be a lot less difficult to be resolved via a ticket, especially when the issue has to be escalated. Still, it is good to find that you can always reach your hosting supplier because there're lots of small matters that can be taken care of effortlessly and in a very timely manner through a phone call, not mentioning that you'll be able to get more information for the services before you become a customer.

Phone Support in Website Hosting

Our website hosting plans offer telephone support 14 hrs a day even on official holidays, so if you do not have an account yet, you are able to give us a call and learn more about our solutions or whether we'll meet the system requirements for your websites. For your convenience, we have local phone lines in the United States, the United Kingdom and Australia, so you're able to call the number which is closer to you. In case you are a current customer, we will help you timely with any kind of general and billing matters as well as with a number of tech issues so as to save you time and efforts - we acknowledge the fact that in some cases it's more convenient to speak with a live person to get things done immediately. Of course, some problems simply cannot be managed over the phone, so in such a case you will be able to use our ticketing system.

Phone Support in Semi-dedicated Servers

The support services forall semi-dedicated server plans that we offer include real-time phone support for 14 hours a day. In case you hesitate which package will be appropriate for your sites, you want to find out more about the plan's features or you'd like to have any other type of information about our solutions, you'll be able to call any of the local telephone numbers that we have in the United States, Great Britain and Australia and our customer support agents will assist you. If you already have an account, you are able to contact us about general and sales issues, although we are usually able to help with a large number of technical issues as well. For entirely technical difficulties you need to take advantage of our in-built ticketing system where the conversation between you and our tech support team will be in one place, which is the best option in case your problem can take additional time to be solved or it needs to be escalated to our sysadmins.