Tech Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Guarantee

  • All your assistance requests will be dealt with within maximum one hour after the trouble ticket or e–mail is submitted. If your case requires further assistance from a server administrator, we will direct the trouble ticket or the e–mail to the person in charge, in a timely manner then leave a note to notify you that more time will be required for discovering the best solution. And if you make use of our Optional Admin Services package, all of the server administration tasks included there will be performed whenever you decide.

  • Top quality support service

  • A First–Class Customer Support Service

  • We will be online for you 24–7–365 to respond to any questions that you may have connected with our Web Hosting Control Panel and any of the apps that we have installed for you on the dedicated server. In case you also need support tackling server management procedures, you can make use of our Optional Admin Services package, which includes backup hard disk space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as installation and problem troubleshooting services.

  • Intuitive help center

  • A User–Friendly Help Section

  • We have provided the Web Hosting Control Panel with a circumstantial knowledge base, which offers exhaustive explanations of its features and functionalities. Additionally, we have created detailed video tutorials that will further disclose to you how to carry out a specific task or troubleshoot a regularly encountered issue. The how–to articles and the tutorial video clips are readily reachable from each section of the Web Hosting Control Panel via the Help and Videos buttons in the upper right corner.